Privacy Policy

At BIOGICS, we respect your privacy and are committed to protecting the personal information you provide when visiting our website, creating an account, contacting us, or placing an order.

This Privacy Policy explains the types of information we may collect, how we use it, and the choices available to you regarding your information.

Information We Collect

When you interact with the BIOGICS website, we may collect information that you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account information
  • Order and transaction details
  • Communications sent to our support team

We may also automatically collect certain technical information when you use our website, such as:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Referral information
  • Website interaction and usage data

This information helps us operate, secure, and improve our website and services.

How We Use Your Information

BIOGICS may use collected information to:

  • Process and fulfill orders
  • Provide order confirmations and shipping updates
  • Manage customer accounts
  • Respond to questions and support requests
  • Process returns, refunds, or order-related issues
  • Improve website functionality and customer experience
  • Maintain website security and prevent fraudulent activity
  • Communicate important service or policy updates
  • Maintain appropriate business and transaction records
  • Comply with applicable legal and regulatory requirements

We use personal information only for legitimate business, operational, security, and legal purposes.

Payment Information

Payments made through the BIOGICS website may be processed by third-party payment service providers.

Depending on the payment method used, payment information may be collected and processed directly by the applicable payment provider.

BIOGICS does not necessarily receive or store complete payment-card information when payments are handled through an external payment processor.

Third-party payment providers process information according to their own privacy and security policies.

Order & Shipping Information

When you place an order, we collect information necessary to process and deliver your purchase, including your name, shipping address, billing information, contact details, and order information.

Relevant information may be shared with shipping carriers, fulfillment providers, payment processors, or other service providers only as necessary to complete your transaction and provide the requested services.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with the site.

Cookies may be used to:

  • Keep items in your shopping cart
  • Maintain login sessions
  • Remember website preferences
  • Support checkout functionality
  • Measure website traffic and performance
  • Improve website security
  • Understand visitor interactions with our website

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of the website.

Analytics

BIOGICS may use analytics tools to better understand website traffic, visitor behavior, and site performance.

Analytics information may include pages viewed, approximate geographic region, device type, browser information, referral sources, and interactions with website features.

This information helps us identify technical issues and improve the website experience.

How We Share Information

BIOGICS does not sell personal information to third parties for monetary consideration.

We may share limited personal information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting providers
  • E-commerce and technology service providers
  • Analytics providers
  • Customer-support services
  • Fraud-prevention and security providers

These providers receive information only as reasonably necessary to perform their respective services.

Information may also be disclosed when required by law, legal process, regulatory requirements, or to protect the rights, security, and property of BIOGICS, our customers, or others.

Marketing Communications

If you choose to receive promotional emails or other marketing communications from BIOGICS, we may use your contact information to provide product announcements, promotions, or other relevant updates.

You may unsubscribe from marketing emails using the unsubscribe option provided in applicable communications.

Transactional communications relating to orders, accounts, security, or customer service may still be sent when necessary.

Data Security

BIOGICS takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials and should notify us if they believe their account has been accessed without authorization.

Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Process and maintain transaction records
  • Provide customer support
  • Meet accounting and business requirements
  • Prevent fraud and maintain security
  • Resolve disputes
  • Comply with applicable legal obligations

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements.

Your Privacy Choices & Rights

Depending on where you live and applicable privacy laws, you may have rights regarding your personal information, which may include the ability to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Request information about how your data is used or disclosed
  • Opt out of certain marketing communications

Some requests may be subject to legal, security, transaction-record, or other permitted exceptions.

To submit a privacy-related request, contact us using the information provided below. We may need to verify your identity before completing certain requests.

Children’s Privacy

The BIOGICS website and products are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law. If we become aware that such information has been collected improperly, we will take reasonable steps to address it.

Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

BIOGICS does not control and is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website you choose to visit.

Research Use Products

BIOGICS provides products strictly for laboratory, analytical, and research purposes only.

Products are not intended for human or veterinary use, consumption, diagnosis, treatment, prevention, or therapeutic applications.

Information collected during purchases may be retained where reasonably necessary for order processing, customer service, fraud prevention, compliance, and business-record purposes.

Changes to This Privacy Policy

BIOGICS reserves the right to update or revise this Privacy Policy as our website, business practices, or applicable requirements change.

Updates become effective when the revised Privacy Policy is published on our website.

We encourage visitors to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact:

BIOGICS
PO BOX 114
Yermo, CA 92398

Email: support@biogicstech.com