Returns & Refunds Policy
At BIOGICS, we are committed to providing carefully handled research products and a reliable ordering experience. Due to the nature of our products, certain restrictions apply to returns and refunds. Please review this policy carefully before placing an order.
Damaged, Incorrect, or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact our support team within 48 hours of delivery.
To help us review your request, please provide:
- Your order number
- A description of the issue
- Clear photos of the products received
- Photos of the shipping package where applicable
Once the information has been reviewed, our team will provide the appropriate next steps.
Return Eligibility
Due to product integrity, quality-control, and handling considerations, returns are limited.
A return may be considered if:
- The product arrived damaged or defective
- You received an incorrect product
- The item remains unopened, unused, and in its original packaging
All returns require prior authorization from BIOGICS. Please do not send a product back without first contacting our support team.
Non-Returnable Items
Returns or refunds generally cannot be provided for:
- Opened, used, or altered products
- Products not in their original condition
- Products damaged after delivery
- Clearance, promotional, or final-sale items
- Orders affected by incorrect shipping information provided by the customer
- Products returned without prior authorization
Refunds
Once an authorized return is received, it will be inspected by our team.
If approved, the applicable refund will be issued to the original payment method. The time required for the refund to appear may vary depending on the payment provider or financial institution.
Original shipping charges are generally non-refundable.
Shipping Costs
Customers are generally responsible for return shipping costs unless the return is required because of an error by BIOGICS, such as receiving an incorrect or damaged product.
Any original shipping fees are non-refundable unless otherwise determined by our support team.
Order Cancellations
Orders may be canceled only if they have not yet been processed or shipped.
Because we work to process orders promptly, we cannot guarantee that a cancellation request can be completed after an order has been submitted.
Once an order has shipped, it cannot be canceled.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
BIOGICS is not responsible for delivery issues, delays, or additional shipping costs resulting from an incorrect or incomplete address provided during checkout.
Please review your shipping information carefully before completing your purchase.
Research Use Only
All products offered by BIOGICS are sold strictly for laboratory, analytical, and research purposes only.
Products are not intended for human or veterinary use, consumption, diagnosis, treatment, or therapeutic applications.
Products that have been opened, used, improperly handled, or stored outside appropriate research conditions may not qualify for return or refund.
Contact Us
For questions regarding a damaged order, return, cancellation, or refund, please contact:
BIOGICS
PO BOX 114
Yermo, CA 92398
Email: support@biogicstech.com
When contacting us regarding an existing order, please include your order number so our team can assist you efficiently.
Policy Updates
BIOGICS reserves the right to revise or update this Returns & Refunds Policy when necessary. Changes will become effective when the updated policy is published on our website.
We recommend reviewing this policy before placing an order.
